NgSurvey is a self-hosted survey software and all your data is stored in your WordPress database. NgSurvey will never store any of your user data on our servers.
Also, the data is stored in an unencrypted format, you are free to use it as per your requirements.
Can I do modifications to source code?
Yes. Our source code is unencrypted. Please feel free to make changes to it as per your requirements.
To avoid overwrites during plugin updates, we recommend using layout overrides. Please read our documentation.
Do I need to renew my license manually?
Your subscription will be automatically renewed on the subscription expiry date. You need an active license key for continued access to automatic updates and support.
Will my survey data deleted after subscription expiry?
None of the data is deleted from your database after the subscription expires. You can continue to use all your existing data without any restrictions.
Can I get refund if I am not satisfied?
We have a 30-day money-back guarantee in case you’re not satisfied with our software (payment processor fee excluded, about 5.5% of the total charge). Please read our refund policy for more information.
I don’t want subscription
You can cancel your subscription any time after your purchase. You won’t be charged on the renewal date and your subscription will expire after that. Your subscription will be valid till the expiry date.
Do I get updates for the plugins?
Yes. Automatic updates are available free of charge to all users with a valid license key.
Let us know your query and we are glad to answer your questions.